After my physical, I discussed getting established with a dermatologist and a cardiologist due to family history. I need to take care of myself to help take care of others right? I called two different offices. The cardiology office the person I spoke with was delightful and even gave me a tip that would avoid me frustration at my appointment. I got off the phone with a pleasant feeling about the cardiologist. The second office was dermatology. The lady I spoke with had the personality of a dried up cancerous mole. She was not pleasant at all. I wonder what the training protocols are for customer service there that are different from the first office. I am a delight when I call. I try to be upbeat in case the are having a bad day, agreeable and don’t share too much. I am direct. “Good morning (I am chipper) I would like to make a new patient appointment.” The rash (I am going to call her rash because she was as pleasant as a bad rash.) was just hating her job today....
This is our family's story of Ethan's heart transplant journey